We Have All The Plans and Features
Flexible Plans
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts
Pristine Quality
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts
Quick Services
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts
Giga Plans
Starting from OMR 5 Per User/Month
Platinum
$100/mo
Limited Hour Plans
Break Fix L1 IT Support
This Plans offers a convenient solution for companies who require minimal IT assistance. Our support team ensures that any issues you encounter will be promptly resolved. Additionally, whether you need break fix support or help with new installations and configurations, your job will be completed on time. But this does not cover any pro-active IT management services.
Whether you need basic support like setting up emails, devices or maintaining websites, or more advanced assistance with servers and file sharing, we have a suitable plan for you. You can easily transition to different plans whenever necessary.
Break Fix Support | MEGA S10 | MEGA S20 | MEGA S50 |
Price | OMR 150 | OMR 300 | OMR 750 |
Hours of Support | 10 Hours | 20 Hours | 50 Hours |
Endpoint Support | |||
Server Support - L1 | |||
Network Support - L1 | |||
CCTV and Door Access | |||
Structured Cabling | |||
Tickets for Problems and Installations | |||
ITSM Portal to View the Tickets and Plan Consumption | |||
4 Hours Response SLA | |||
Managed IT Services
Under the Giga Standard Plan, you will get comprehensive IT day-to-day support, preventive maintenance, and monitoring services.
Our IT experts will ensure your systems are running optimally and securely, while providing you with the peace of mind that your IT infrastructure is in safe hands. With Giga Plan, you can rest assured that your IT needs are taken care of and IT operations will be smooth.
Proactive Services | GIGA S1 | GIGA S2 | GIGA S4 |
Pricing Per User/Month | 5 OMR | 8 OMR | 10 OMR |
Onsite Support Visits | 1 | 2 | 4 |
Unlimited Remote Support | |||
Endpoint Management Proactive Management for Desktops and Laptops, Support to End Users | |||
Endpoint patches | |||
Backup Management Automated monitoring and problem resolution if your backup is compliant. | |||
Servers Administrator We will manage your Servers for availability , perfomance and security. Upto 3 Servers Included | |||
Network Administration We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall, 5 Access Points | |||
Proactive server monitoring We’ll monitor your server 24/7 so you don’t have to | |||
Active Network Monitoring Up to 30 devices, including switches servers and firewalls, are actively monitored for problems 24/7 | |||
Configuration Items Management Details of IT Hardwares , Softwares, Subscription will be maintained l | |||
Helpdesk Portal ITSM Portal for all users to view the ticket status, Assessments, Monitoring, Action Points . | |||
Monthly Assessments | |||
SLA | |||
Dedicated Hotline | |||
CCTV We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall | Add On | Add On | Add On |
IP Telephony We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall | Add On | Add On | Add On |
Managed IT Service with Security Essentials
Under the Tera Standard Plan, you will get comprehensive IT day-to-day support, preventive maintenance, and monitoring services. Our IT experts will ensure your systems are running optimally and securely, while providing you with the peace of mind that your IT infrastructure is in safe hands. With Tera Plan, you can rest assured that your IT needs are taken care of and IT operations will be smooth and also will be secured.
Security Bundled Endpoints Management | Endpoints Security Services and License |
Managed Servers | Servers Security Services and License |
Managed Network | Network Security Services |
Cloud E-Mail Management | E-Mail Security Services and License |
Backup Management and License 24x7 NOC Asset Management | Annual Vulnerability Assessment Cyber Security Policies Document Website Security |
L3 Support for IT Managers
Limited Hours
IT Managers tied up so many responsibilities that they need to outsource few or many IT Service Management tasks or Technical tasks to there vendors. We already work many IT Managers so we understand their needs. If you are a IT Manager and reading this then we have a good news for you. We have made our Mega Advance and Giga Advance Plans for IT Managers which provides L3 Support whenever they need. You can also subscribe to our Giga Standard Plan for the Basic L1 Tasks.
As an IT manager, you understand the importance of maintaining a smoothly running business through a well-managed IT infrastructure. However, the ever-increasing workload and complex technical challenges can sometimes overwhelm your IT team, leaving them stretched thin and facing tasks they might not have the specialized skills for. That’s where our Mega Advance Plans come in to provide a valuable solution.
AMC for L3 Support
AMC On Prem and Cloud Servers | Network Switches |
Physical Servers - HP , Dell , Lenovo | Firewall |
Virtual Servers and HCI - Nutanix, VMware, HyperV | Wireless Network |
Virtual Desktop Infrastructure | IP Telephony |
Annual GAP Analisys | Preventive Maintenance |