Tailored Plans for SMEs and Startups

Tera Standard Plan

Security Bundled Endpoints Management	Endpoints Security Services and License
Managed Servers	Servers Security Services and License
Managed Network	Network Security Services
Cloud E-Mail Management	E-Mail Security Services and License
Backup Management and License 24x7 NOC Asset Management	Annual Vulnerability Assessment Cyber Security Policies Document Website Security
		Add New
15 OMR Per User/Month		Add New

Break Fix Support	MEGA S10	MEGA S20	MEGA S50
Price	OMR 150	OMR 300	OMR 750
Hours of Support	10 Hours	20 Hours	50 Hours
Endpoint Support
Server Support - L1
Network Support - L1
CCTV and Door Access
Structured Cabling
Tickets for Problems and Installations
ITSM Portal to View the Tickets and Plan Consumption
4 Hours Response SLA

Proactive Services	GIGA S1	GIGA S2	GIGA S4
Pricing Per User/Month	5 OMR	8 OMR	10 OMR
Onsite Support Visits	1	2	4
Unlimited Remote Support
Endpoint Management Proactive Management for Desktops and Laptops, Support to End Users
Endpoint patches
Backup Management Automated monitoring and problem resolution if your backup is compliant.
Servers Administrator We will manage your Servers for availability , perfomance and security. Upto 3 Servers Included
Network Administration We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall, 5 Access Points
Proactive server monitoring We’ll monitor your server 24/7 so you don’t have to
Active Network Monitoring Up to 30 devices, including switches servers and firewalls, are actively monitored for problems 24/7
Configuration Items Management Details of IT Hardwares , Softwares, Subscription will be maintained l
Helpdesk Portal ITSM Portal for all users to view the ticket status, Assessments, Monitoring, Action Points .
Monthly Assessments
SLA
Dedicated Hotline
CCTV We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall	Add On	Add On	Add On
IP Telephony We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall	Add On	Add On	Add On